Welcome to the CraftPro FAQ section — your one-stop resource for answers about our products, shipping, returns, and everything in between. If you don’t find what you’re looking for, our team is always here to help.
🔒 Product & Sizing
What type of PPE does CraftPro offer?
We supply a full range of Personal Protective Equipment (PPE) including:
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SABS-approved safety boots.
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Flame-retardant and high-visibility overalls.
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Reflective jackets and rainwear.
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Security uniforms and accessories.
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Eye, respiratory, hand, and hearing protection.
All products are selected for compliance, durability, and comfort in real-world work environments.
How do I choose the correct size for boots or overalls?
We follow standard South African sizing. We have a link to our Sizing Chart on each product page. If you're unsure, feel free to contact us for advice based on your team’s measurements.
Are your products compliant with South African safety standards?
Yes. We only stock PPE and workwear that meet or exceed SABS, EN, and other relevant safety standards. Look out for compliance labels on each product page.
📦 Shipping & Delivery
Where do you deliver?
We deliver nationwide across South Africa, including outlying and rural areas.
How long does delivery take?
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Standard orders: 3-7 working days
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Bulk or branded orders: 7–14 working days
We’ll keep you updated with tracking info once your order is dispatched.
Please note: Certain items may be subject to extended delivery timeframes of up to 7–14 working days.
How much does delivery cost?
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Flat Rate: R150.00
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Discount Delivery: On all orders over R1,000
🔁 Returns & Exchanges
Can I return or exchange a product?
Yes. We accept returns or exchanges within 7 days of delivery, provided the item is unused, unbranded, and in its original packaging. Please see our Returns Policy for more details.
How do I start a return?
Contact us at info@craftpro.co.za or via our Contact page with your order number and the reason for return. We’ll guide you through the process.
💳 Payments & Orders
What payment methods do you accept?
We use PayFast for secure checkout and accept:
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Visa & Mastercard
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Instant EFT
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SnapScan & Zapper
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Mobicred (Buy Now, Pay Later)
Is your checkout secure?
Yes. All transactions are encrypted and processed securely via PayFast. We never store or access your card details.
Can I place a bulk or company order?
Absolutely! We work with companies of all sizes. For bulk orders or customized uniforms, email us at info@craftpro.co.za or use the Contact form.
🧵 Custom Branding
Do you offer logo printing or embroidery?
Yes. We offer custom branding on selected overalls, shirts, and jackets. You can request a quote via email.
What is the lead time for branded gear?
Branded items usually take 7–14 working days depending on the quantity and design. Our team will confirm lead times when you place your order.
📞 Support & Contact
How can I contact CraftPro?
You can reach us via:
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Email: info@craftpro.co.za
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Phone: 012 004 2532
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WhatsApp: (Coming Soon)
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Or use our Contact Form
What are your business hours?
We operate Monday to Thursday, 8am – 5pm, Fridays, 8am - 4pm and Saturdays 8am - 12pm (excluding public holidays). Online orders can be placed 24/7.
🛠️ Still Have a Question?
If your question isn’t listed here, get in touch — our team is always ready to help you gear up with confidence.
