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Privacy policy

Effective Date: 1 August 2025

Our Commitment to Your Privacy

At CraftPro, we are committed to handling your personal information with fairness, transparency, and in accordance with South African law. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in line with the Protection of Personal Information Act (POPIA) and related regulations.

When we refer to “processing,” we mean any operation involving your personal information — including collection, use, storage, updating, disclosure, or deletion.

We only process personal information when necessary — for delivering services, fulfilling orders, managing legal obligations, or operating our business. By using our services, you agree to the processing of your personal data as described in this policy. Updates to this policy may be made from time to time to reflect changes in legislation or operations.

Scope of This Policy

This policy applies to all CraftPro employees, contractors, service providers, and any third parties we work with. It governs all personal data handled by us or through systems, platforms, or tools operated on our behalf.

What Is Personal Information?

Personal information refers to data that identifies or relates specifically to an individual. This includes, but is not limited to:

  • Full name, initials, marital status, age, gender, race, nationality

  • Identity or passport number, employment information

  • Contact details (email, phone number, address)

  • Financial and payment information

  • Biometric or health data

  • Personal preferences, opinions, or feedback

When and Why We Process Your Information

We process your data under the following circumstances:

  • With your explicit consent

  • When required by law or public duty

  • To perform a contract with you

  • To support legitimate business interests

  • For statistical, research, or service improvement purposes

Special Personal Information

This refers to more sensitive data, such as:

  • Racial or ethnic origin, biometric data

  • Health or medical information

  • Union membership or criminal records

We will only process such data if:

  • You have provided consent

  • It is required or authorised by law

  • It serves the public interest

  • You have made it public voluntarily

How We Collect Your Data

Your personal data may be collected from:

  • Direct interactions (e.g., website forms, emails, purchases)

  • Public records or open databases

  • Integrated third-party tools and platforms

  • Your browsing and interactions with our website or marketing content

Why We Use Your Personal Data

We may process your information to:

  • Fulfil orders and deliver products or services

  • Maintain and manage customer accounts

  • Send marketing communications (with your consent)

  • Meet legal and regulatory obligations

  • Improve website functionality and user experience

  • Process payments and arrange delivery

  • Request feedback or conduct surveys

Sharing Your Information

Your personal data may be shared with:

  • CraftPro staff and authorised service providers (e.g., couriers, IT support)

  • Payment processors and financial institutions

  • Government or regulatory bodies, if legally required

  • Loyalty or promotional partners

  • Other parties with your permission

International Data Transfers

In some cases, your data may be transferred to countries outside South Africa. Any such transfer will comply with POPIA and will ensure an appropriate level of data protection.

Your Data Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Correct or update inaccurate or outdated information

  • Object to specific types of processing

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Regulator of South Africa

How We Protect Your Data

We take your privacy seriously and implement industry-standard safeguards, including:

  • Encrypted servers and secure storage

  • Access control and physical security measures

  • Regular updates to our systems and protocols

Data Retention

Your information will be retained:

  • For as long as required by law or contractual agreements

  • To meet operational or statistical needs

  • Until you withdraw consent or request deletion (if applicable)

Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children without verified parental or guardian consent.

Cookies

We use cookies to:

  • Improve website performance and user experience

  • Monitor usage patterns

  • Support analytics and targeted marketing

By using our site, you consent to our use of cookies. You can manage your cookie preferences via your browser settings.

Payments and Data Security

We process transactions through trusted third-party providers, including Peach Payments. All payment data is encrypted and securely transmitted in accordance with PCI-DSS (Payment Card Industry Data Security Standard). Peach Payments uses advanced security protocols and secure server environments to ensure your payment information is protected.

Contact Us

If you have questions about this policy or wish to access, correct, or delete your personal data, please contact us at:

📧 Email: info@craftpro.co.za

We are committed to responding to data access or privacy-related requests in a timely and transparent manner.